Warranty Intel

Navistar - Data Transformation in Warranty

February 25, 2021 Aquant
Warranty Intel
Navistar - Data Transformation in Warranty
Chapters
Warranty Intel
Navistar - Data Transformation in Warranty
Feb 25, 2021
Aquant

In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team to identify issues sooner, solve problems faster, and improve customer uptime. He also addresses best practices for using data across teams (beyond simply warranty) to improve the entire customer lifecycle from product development to sales and repair. 

Show Notes

In the latest podcast, Joe Werth, VP of New Product Development at Navistar discusses how data has transformed every part of the organization. He talks about how better data has enabled a move towards predictive analytics, helping the team to identify issues sooner, solve problems faster, and improve customer uptime. He also addresses best practices for using data across teams (beyond simply warranty) to improve the entire customer lifecycle from product development to sales and repair.