Don’t wait for a customer’s product to break down to engage with them. Stay in steady contact. Lindsey Mannix, Senior Manager at Samsung emphasizes customer relationships throughout the entire lifecycle of product ownership. Listen to our new episode, where she walks us through her success in developing nearly 30 warranty projects in a year. Lindsey describes how agile scrum helped them pivot against market challenges, she provides insights into the future of subscription models, and explains Samsung’s device-as-a-service strategic roll out.